Privacy Policy

MSVP INDIA PRIVATE LIMITED LEGAL & POLICY MANUAL WEBSITE + MSVP KISAN + MSVP TRACTOR Professional Hindi + English Master Policy Document Effective Date: 28 September 2026 Important Legal Notice / महत्वपूर्ण कानूनी सूचना English: This master document is a business-policy template prepared for MSVP INDIA PRIVATE LIMITED. It is intended to define platform rules, user responsibilities and operational standards for the MSVP website and applications. It is not a substitute for a legal opinion or a contract review by an advocate qualified in India. MSVP should obtain a final legal review before publication, especially for state-specific licensing, tax, insurance, transport, employment, consumer, data-protection and sector-specific requirements. हिन्दी: यह master document MSVP INDIA PRIVATE LIMITED के लिए business-policy template है। इसका उद्देश्य MSVP website और applications के लिए platform rules, user responsibilities तथा operational standards निर्धारित करना है। यह भारतीय कानून के अधिवक्ता द्वारा दिए जाने वाले legal opinion या final contract review का विकल्प नहीं है। प्रकाशन से पहले राज्य-विशिष्ट लाइसेंस, कर, बीमा, परिवहन, रोजगार, उपभोक्ता, data-protection तथा कृषि-सेवा संबंधी आवश्यकताओं की कानूनी समीक्षा कराना उचित है। Company & Platform / कंपनी एवं प्लेटफ़ॉर्म MSVP INDIA PRIVATE LIMITED operates a digital agriculture services marketplace/connection platform under the MSVP INDIA brand. The platform may connect farmers/Kisans with tractor owners, drivers/operators and agricultural service providers for tractor and machinery booking, seeding/sowing, harvesting, field preparation/puddling, spraying, drone services, GIS/land mapping and other agriculture-related services. MSVP INDIA PRIVATE LIMITED एक digital agriculture services marketplace/connection platform संचालित करता है, जो MSVP INDIA brand के अंतर्गत किसानों/किसानों को tractor owners, drivers/operators तथा agricultural service providers से जोड़ सकता है। सेवाओं में tractor/machinery booking, बुआई, कटाई, field preparation/puddling, spraying, drone services, GIS/land mapping तथा अन्य कृषि-संबंधित सेवाएँ शामिल हो सकती हैं। Website: www.msvpindia.in | Primary support contacts: 9555549516 / 9696864916 1. Terms & Conditions / नियम एवं शर्तें English: By accessing or using the MSVP website, MSVP KISAN app or MSVP TRACTOR app, the user agrees to these Terms and all applicable policies. Users must provide accurate information, maintain account security, comply with applicable law, and use the platform only for lawful agricultural-service purposes. MSVP may modify, suspend or discontinue features where reasonably necessary, subject to applicable law. Specific booking terms shown at checkout or confirmation form part of the transaction. हिन्दी: MSVP website, MSVP KISAN app या MSVP TRACTOR app का उपयोग करने पर उपयोगकर्ता इन Terms तथा लागू policies को स्वीकार करता है। उपयोगकर्ता सही जानकारी देगा, account security बनाए रखेगा, लागू कानून का पालन करेगा और platform का उपयोग केवल वैध कृषि-सेवा उद्देश्यों के लिए करेगा। आवश्यक होने पर MSVP लागू कानून के अधीन features को बदल, रोक या बंद कर सकता है। Booking/confirmation के समय दिखाई गई विशेष शर्तें संबंधित transaction का हिस्सा मानी जाएँगी। 2. Privacy Policy / गोपनीयता नीति English: MSVP may collect information required to create accounts, authenticate users, process bookings/payments, provide location-based services, communicate with users, prevent fraud, provide support and comply with law. Depending on permissions and product configuration, information may include mobile number, profile information, location/GPS, device information, camera/photos/files, contacts, call-related information, notifications and transaction information. Personal data will be handled according to applicable Indian data-protection law and the consent/notice presented to users. हिन्दी: MSVP account creation, authentication, booking/payment, location-based services, communication, fraud prevention, support और legal compliance के लिए आवश्यक जानकारी एकत्र कर सकता है। Product configuration और permissions के अनुसार mobile number, profile information, GPS/location, device information, camera/photos/files, contacts, call-related information, notifications तथा transaction information शामिल हो सकते हैं। Personal data को लागू भारतीय data-protection कानून तथा user को दी गई notice/consent के अनुसार process किया जाएगा। 3. User Data Policy / उपयोगकर्ता डेटा नीति English: Data is collected for specified business and service purposes and should not be used beyond lawful purposes or applicable notices. Users may have rights available under applicable law concerning access, correction, withdrawal of consent, deletion/erasure and grievance handling, subject to legal exceptions. MSVP may share necessary information with service providers, payment partners, technology providers, support personnel, authorities where legally required, or transaction participants when necessary to deliver a booking. हिन्दी: डेटा को निर्धारित business और service purposes के लिए एकत्र किया जाएगा और lawful purpose या applicable notice से बाहर उपयोग नहीं किया जाएगा। लागू कानून के अनुसार users को access, correction, consent withdrawal, deletion/erasure और grievance के अधिकार उपलब्ध हो सकते हैं, कानूनी अपवादों के अधीन। Booking पूरा करने के लिए आवश्यक जानकारी service providers, payment partners, technology providers, support personnel, कानूनी प्राधिकरणों या transaction participants के साथ साझा की जा सकती है। 4. Farmer/Kisan Policy / किसान नीति English: Farmers must provide accurate booking details, land/location information and required contact information. A farmer must ensure safe access to the worksite, disclose relevant hazards known to them, follow reasonable instructions, and make payments as agreed. Farmers must not misuse emergency booking, submit false locations, demand unlawful work, or use another person's account without authorization. हिन्दी: किसान सही booking details, खेत/location तथा आवश्यक contact information देगा। किसान worksite तक सुरक्षित पहुँच सुनिश्चित करेगा, ज्ञात hazards की जानकारी देगा, उचित instructions का पालन करेगा और agreed payment करेगा। Emergency booking का दुरुपयोग, गलत location, अवैध कार्य की मांग या बिना अनुमति किसी अन्य व्यक्ति के account का उपयोग नहीं किया जा सकता। 5. Tractor Owner Policy / ट्रैक्टर मालिक नीति English: Tractor owners must register genuine equipment information and provide accurate registration, fitness, insurance, permit and other documents where applicable. The owner must keep machinery reasonably maintained and ensure that only legally authorized and appropriately qualified operators are assigned. Owners must honor confirmed bookings or promptly report genuine inability to perform. हिन्दी: Tractor owner को वास्तविक tractor/equipment details और जहाँ लागू हो वहाँ registration, fitness, insurance, permit तथा अन्य आवश्यक documents की सही जानकारी देनी होगी। Machinery का उचित maintenance रखना और केवल legally authorized तथा suitably qualified operator उपलब्ध कराना owner की जिम्मेदारी है। Confirmed booking का पालन किया जाए या वास्तविक असमर्थता की सूचना शीघ्र दी जाए। 6. Driver/Operator Policy / ड्राइवर/ऑपरेटर नीति English: Drivers/operators must hold legally required licences, permissions and qualifications for the assigned equipment/service. They must operate safely, avoid intoxication, follow traffic and workplace rules, use appropriate protective equipment where required, and stop work where conditions create an unreasonable safety risk. Misrepresentation of licence or qualification may result in suspension and reporting where appropriate. हिन्दी: Driver/operator के पास assigned equipment/service के लिए आवश्यक वैध licence, permission और qualification होना चाहिए। उसे सुरक्षित संचालन, नशामुक्त अवस्था, traffic/workplace rules तथा आवश्यक protective equipment का पालन करना होगा। असुरक्षित परिस्थितियों में कार्य रोकना चाहिए। Licence या qualification की गलत जानकारी देने पर account suspension और आवश्यक होने पर reporting की जा सकती है। 7. Service Provider Policy / सेवा प्रदाता नीति English: Service providers must accurately describe their services, prices/charges, availability, equipment and qualifications. They are responsible for the lawful performance of the service and for their personnel and equipment. Providers must not discriminate unlawfully, mislead users, manipulate bookings, or collect unauthorized charges. हिन्दी: Service provider को अपनी services, charges, availability, equipment और qualifications की सही जानकारी देनी होगी। सेवा का lawful performance तथा अपने personnel/equipment की जिम्मेदारी provider की होगी। गलत जानकारी, booking manipulation, अवैध भेदभाव या unauthorized charges की अनुमति नहीं है। 8. Booking Policy / बुकिंग नीति English: A booking becomes confirmed only when the platform displays confirmation or otherwise communicates confirmation. Availability is subject to actual provider availability, location, weather, equipment condition, access and other operational factors. Users should verify date, time, location, service type and charges before confirming. MSVP may facilitate the booking without itself becoming the owner/operator of the agricultural equipment unless expressly stated otherwise. हिन्दी: Booking तभी confirmed मानी जाएगी जब platform पर confirmation दिखे या अन्यथा confirmation communicated हो। Availability provider की वास्तविक availability, location, मौसम, equipment condition, access और अन्य operational factors पर निर्भर है। Confirmation से पहले date, time, location, service type और charges जाँचें। जब तक स्पष्ट रूप से अन्यथा न कहा जाए, MSVP booking facilitate करता है और agricultural equipment का owner/operator नहीं बनता। 9. Cancellation Policy / रद्दीकरण नीति English: Cancellation rules, applicable charges and refund eligibility may depend on cancellation timing, booking status, provider terms and the reason for cancellation. Any applicable cancellation charge will be shown or communicated where practicable. MSVP may waive or modify charges for verified emergencies, technical errors or other circumstances permitted by policy. हिन्दी: Cancellation rules, charges और refund eligibility cancellation timing, booking status, provider terms तथा cancellation reason पर निर्भर कर सकते हैं। लागू cancellation charge जहाँ संभव हो booking/communication में बताया जाएगा। Verified emergency, technical error या policy में अनुमत अन्य परिस्थितियों में MSVP charge waive/modify कर सकता है। 10. Refund Policy / रिफंड नीति English: Refunds, where approved, are normally returned through the original or designated payment channel and may be subject to payment-provider timelines, deductions permitted by law/policy and transaction verification. No refund is guaranteed for a completed service merely because a user later changes their mind, except where required by law or the applicable booking terms. हिन्दी: Approved refund सामान्यतः original या designated payment channel से किया जाएगा और payment-provider timeline, legally/policy-permitted deductions तथा transaction verification के अधीन हो सकता है। Service पूरा हो जाने के बाद केवल मन बदलने पर refund स्वतः देय नहीं होगा, जब तक कानून या applicable booking terms अन्यथा न कहें। 11. Payment Policy / भुगतान नीति English: Users must pay the displayed/communicated amount through approved payment methods. Payment confirmation may be subject to gateway/bank confirmation. Users must not reverse, manipulate or falsely dispute legitimate transactions. Any applicable taxes, platform/service charges or provider charges will be disclosed as required. हिन्दी: उपयोगकर्ता approved payment methods से displayed/communicated amount का भुगतान करेगा। Payment confirmation gateway/bank confirmation पर निर्भर हो सकती है। Legitimate transaction को manipulate, falsely dispute या unauthorized तरीके से reverse नहीं किया जा सकता। लागू taxes, platform/service charges या provider charges जहाँ आवश्यक हों disclose किए जाएँगे। 12. No-Show Policy / नो-शो नीति English: A no-show may occur where a user or provider fails to appear or remains unavailable at the agreed time without timely notice. Consequences may include cancellation, charges, reduced refund eligibility, account review or other action under the booking terms. Genuine emergencies should be reported promptly and may be reviewed case-by-case. हिन्दी: No-show तब माना जा सकता है जब user या provider agreed time पर बिना timely notice के उपस्थित/available न हो। इसके परिणाम में cancellation, charges, reduced refund eligibility, account review या booking terms के अनुसार अन्य कार्रवाई हो सकती है। Genuine emergency की सूचना तुरंत दें; मामले की case-by-case समीक्षा की जा सकती है। 13. Safety Policy / सुरक्षा नीति English: Safety takes priority over convenience. Users and providers must follow applicable safety, traffic, agricultural workplace and equipment requirements. Work may be refused or stopped if there is a serious safety risk, unlawful instruction, unsafe access, severe weather or unsuitable equipment condition. Users must not ask operators to bypass safety controls. हिन्दी: सुविधा से पहले सुरक्षा प्राथमिकता है। Users और providers को लागू safety, traffic, agricultural workplace तथा equipment requirements का पालन करना होगा। गंभीर safety risk, unlawful instruction, unsafe access, खराब मौसम या unsuitable equipment condition में कार्य रोका/मना किया जा सकता है। Safety controls को bypass करने के लिए operator पर दबाव नहीं डालना चाहिए। 14. Accident & Damage Policy / दुर्घटना एवं क्षति नीति English: Accidents, injuries or property/equipment damage must be reported to MSVP and relevant authorities/emergency services where appropriate as soon as reasonably possible. Parties should preserve evidence and avoid admitting liability on behalf of another party. Responsibility for damage will be determined from applicable law, contracts, insurance terms, evidence and the circumstances of the incident. हिन्दी: Accident, injury या property/equipment damage होने पर उचित स्थिति में MSVP तथा संबंधित authorities/emergency services को यथाशीघ्र सूचना दी जानी चाहिए। Evidence सुरक्षित रखें और किसी अन्य party की liability स्वयं स्वीकार न करें। Damage की जिम्मेदारी applicable law, contract, insurance terms, evidence तथा incident circumstances के आधार पर तय होगी। 15. Insurance Policy / बीमा नीति English: Where insurance is required or represented as available, the relevant owner/provider remains responsible for maintaining legally required insurance and complying with its conditions. Platform references to insurance do not mean that every booking or every loss is automatically insured. Coverage, exclusions, limits, deductibles and claim procedures are governed by the actual policy issued by the insurer. हिन्दी: जहाँ insurance आवश्यक हो या उपलब्ध बताया गया हो, संबंधित owner/provider पर legally required insurance बनाए रखने और उसकी conditions का पालन करने की जिम्मेदारी रहेगी। Platform पर insurance का उल्लेख यह guarantee नहीं है कि हर booking या हर loss automatically insured है। Coverage, exclusions, limits, deductible और claim process वास्तविक insurer policy के अनुसार होंगे। 16. Anti-Fraud Policy / एंटी-फ्रॉड नीति English: Fraud includes fake accounts, identity misrepresentation, false documents, payment manipulation, fake bookings, collusion, chargeback abuse, false reviews, location manipulation and attempts to obtain unauthorized benefits. MSVP may investigate, restrict, suspend or terminate accounts and may preserve/share relevant information where legally permitted or required. हिन्दी: Fraud में fake account, identity misrepresentation, false documents, payment manipulation, fake booking, collusion, chargeback abuse, false review, location manipulation और unauthorized benefit लेने का प्रयास शामिल हैं। MSVP investigation कर सकता है तथा account restrict/suspend/terminate कर सकता है और कानून के अनुसार आवश्यक information preserve/share कर सकता है। 17. Platform Misuse Policy / प्लेटफ़ॉर्म दुरुपयोग नीति English: Users must not interfere with platform operations, scrape or reverse engineer systems without authorization, upload malicious code, bypass security, create abusive automated traffic, impersonate MSVP, or use the platform for unlawful activity. MSVP may take technical and legal measures to protect the platform and users. हिन्दी: Platform operation में unauthorized interference, scraping/reverse engineering, malicious code upload, security bypass, abusive automated traffic, MSVP impersonation या unlawful activity निषिद्ध है। Platform और users की सुरक्षा के लिए MSVP technical तथा legal action ले सकता है। 18. User Conduct Policy / उपयोगकर्ता आचरण नीति English: Users must communicate respectfully and must not threaten, harass, abuse, discriminate unlawfully, sexually harass, intimidate or exploit another person. Users must not pressure drivers/operators to work in unsafe conditions or outside the agreed service scope. Serious violations may result in immediate restriction or termination. हिन्दी: Users को सम्मानजनक व्यवहार करना होगा। Threat, harassment, abuse, unlawful discrimination, sexual harassment, intimidation या exploitation prohibited है। Driver/operator को unsafe conditions या agreed scope से बाहर कार्य करने के लिए दबाव नहीं दिया जा सकता। गंभीर उल्लंघन पर तत्काल restriction या termination हो सकता है। 19. Communication Policy / संचार नीति English: MSVP may communicate by app notifications, SMS, calls, email, WhatsApp or other supported channels for authentication, booking, service updates, safety alerts, support, policy notices and permitted marketing. Transactional/service communications may continue where necessary even if promotional preferences are changed. Users must keep contact information current. हिन्दी: MSVP authentication, booking, service updates, safety alerts, support, policy notices तथा permitted marketing के लिए app notification, SMS, calls, email, WhatsApp या अन्य supported channels का उपयोग कर सकता है। Promotional preference बदलने के बाद भी आवश्यक transactional/service communication जारी रह सकता है। Contact details updated रखना user की जिम्मेदारी है। 20. Reviews & Ratings Policy / रिव्यू एवं रेटिंग नीति English: Reviews must reflect genuine experience and must not contain threats, hate, unlawful discrimination, personal data, false allegations, spam, extortion or promotional manipulation. MSVP may moderate, remove or restrict content that violates this policy or applicable law. Ratings are user-generated and may not represent MSVP's views. हिन्दी: Reviews वास्तविक अनुभव पर आधारित होने चाहिए और उनमें threat, hate, unlawful discrimination, personal data, false allegation, spam, extortion या promotional manipulation नहीं होना चाहिए। Policy या कानून का उल्लंघन करने वाला content moderate/remove/restrict किया जा सकता है। Ratings user-generated हैं और आवश्यक नहीं कि MSVP की राय हों। 21. Intellectual Property Policy / बौद्धिक संपदा नीति English: MSVP trademarks, logos, software, website content, designs, databases and original materials are protected by applicable intellectual-property laws. Users receive only a limited, non-exclusive, non-transferable right to use the platform for its intended purpose. User-submitted content must be lawful and must not infringe third-party rights. हिन्दी: MSVP trademarks, logos, software, website content, designs, databases और original materials applicable intellectual-property laws द्वारा protected हैं। User को केवल platform के intended purpose के लिए limited, non-exclusive, non-transferable use right मिलता है। User द्वारा दिया गया content lawful होना चाहिए और third-party rights का उल्लंघन नहीं करना चाहिए। 22. Cookie Policy / कुकी नीति English: MSVP may use cookies, SDKs, pixels or similar technologies for essential functionality, authentication, preferences, analytics, security and permitted marketing. Where consent is legally required, the relevant choice mechanism will be provided. Disabling certain technologies may affect functionality. हिन्दी: MSVP essential functionality, authentication, preferences, analytics, security तथा permitted marketing के लिए cookies, SDKs, pixels या similar technologies का उपयोग कर सकता है। जहाँ कानून के अनुसार consent आवश्यक हो वहाँ relevant choice mechanism दिया जाएगा। कुछ technologies disable करने से functionality प्रभावित हो सकती है। 23. Grievance Policy / शिकायत निवारण नीति English: Users may submit complaints concerning bookings, payments, privacy, safety, conduct, content or service issues through the designated MSVP support/grievance channel. Complaints should include booking ID, registered mobile number, date/time, facts and supporting evidence where available. MSVP will review complaints through an appropriate internal process and respond within applicable legal or operational timelines. हिन्दी: User booking, payment, privacy, safety, conduct, content या service issue के संबंध में designated MSVP support/grievance channel पर शिकायत कर सकता है। Complaint में booking ID, registered mobile number, date/time, facts और उपलब्ध supporting evidence दें। MSVP उचित internal process के अनुसार complaint review करेगा और लागू legal/operational timeline के भीतर response देगा। 24. Data Retention Policy / डेटा संरक्षण/रिटेंशन नीति English: MSVP retains personal and transaction data only for as long as reasonably necessary for the stated purposes, contractual requirements, legal obligations, dispute resolution, fraud prevention, security, accounting and enforcement. Retention periods may vary by data type. Data may be securely deleted, anonymized or otherwise disposed of when retention is no longer required, subject to applicable law. हिन्दी: MSVP personal और transaction data को stated purposes, contractual requirements, legal obligations, dispute resolution, fraud prevention, security, accounting तथा enforcement के लिए आवश्यक अवधि तक रख सकता है। Retention period data type के अनुसार अलग हो सकता है। आवश्यकता समाप्त होने पर applicable law के अधीन data securely delete, anonymize या dispose किया जा सकता है। 25. Data Security Policy / डेटा सुरक्षा नीति English: MSVP should implement reasonable technical and organizational safeguards appropriate to the nature of the data and risk, including access controls, authentication, secure transmission where appropriate, monitoring, backups and incident-response processes. No online system can guarantee absolute security. Users must protect passwords, OTPs and devices and report suspected compromise promptly. हिन्दी: MSVP data की प्रकृति और risk के अनुसार reasonable technical और organizational safeguards अपनाएगा, जैसे access controls, authentication, appropriate secure transmission, monitoring, backups तथा incident-response processes। कोई online system absolute security की guarantee नहीं दे सकता। Users को password, OTP और device सुरक्षित रखना चाहिए और suspected compromise तुरंत report करना चाहिए। 26. Third-Party Services Policy / तृतीय-पक्ष सेवाएँ नीति English: MSVP may integrate third-party services such as maps, payment gateways, messaging, cloud infrastructure, analytics, identity/authentication and customer-support tools. Third-party services may have their own terms and privacy policies. MSVP will use such services subject to applicable agreements and law, but availability and performance of third-party systems may be outside MSVP's direct control. हिन्दी: MSVP maps, payment gateways, messaging, cloud infrastructure, analytics, identity/authentication और customer-support tools जैसी third-party services integrate कर सकता है। इन services की अपनी terms और privacy policies हो सकती हैं। MSVP applicable agreements और law के अनुसार इनका उपयोग करेगा, लेकिन third-party systems की availability/performance MSVP के direct control से बाहर हो सकती है। 27. Marketplace/Service Provider Disclosure / मार्केटप्लेस/सेवा प्रदाता प्रकटीकरण English: Unless expressly stated otherwise, MSVP functions as a technology platform/marketplace or connection facilitator that helps users discover, request and coordinate agricultural services. The actual service may be performed by an independent tractor owner, driver/operator or service provider. Provider credentials, documents, prices and availability may be subject to verification processes, but users should independently review material service details. Nothing here excludes any liability that cannot lawfully be excluded. हिन्दी: जब तक स्पष्ट रूप से अन्यथा न कहा जाए, MSVP एक technology platform/marketplace या connection facilitator के रूप में users को agricultural services खोजने, request करने और coordinate करने में सहायता करता है। Actual service independent tractor owner, driver/operator या service provider द्वारा की जा सकती है। Provider credentials, documents, prices और availability verification process के अधीन हो सकते हैं; फिर भी users को महत्वपूर्ण service details स्वयं verify करनी चाहिए। कानून द्वारा जिस liability को exclude नहीं किया जा सकता, उसे यह clause exclude नहीं करता। 28. Accessibility/Support Policy / सुलभता एवं सहायता नीति English: MSVP aims to make its digital services reasonably accessible and to improve usability for users with disabilities or accessibility needs. Users requiring assistance may contact support and request reasonable help. Accessibility features may vary by device, operating system and third-party components. MSVP will consider applicable accessibility requirements and recognized standards relevant to its services. हिन्दी: MSVP अपने digital services को reasonably accessible बनाने और disabilities/accessibility needs वाले users के लिए usability सुधारने का प्रयास करता है। सहायता की आवश्यकता होने पर user support से संपर्क कर reasonable assistance मांग सकता है। Accessibility features device, operating system और third-party components के अनुसार अलग हो सकते हैं। MSVP अपनी services पर लागू accessibility requirements और relevant recognized standards को ध्यान में रखेगा। 29. Legal Disclaimer / कानूनी अस्वीकरण English: Agricultural work involves operational, environmental, weather, road, machinery and site-specific risks. Information on the platform is provided for service coordination and does not replace professional legal, medical, agricultural, engineering, insurance or safety advice. Service times, availability, estimated prices, maps, distance, weather-related information and other dynamic information may change. To the maximum extent permitted by law, MSVP is not responsible for losses caused solely by information or systems outside its reasonable control; however, nothing in this policy limits non-excludable statutory rights or liability. हिन्दी: कृषि कार्य में operational, environmental, weather, road, machinery और site-specific risks हो सकते हैं। Platform की information service coordination के लिए है और professional legal, medical, agricultural, engineering, insurance या safety advice का विकल्प नहीं है। Service time, availability, estimated price, maps, distance, weather information और अन्य dynamic information बदल सकती है। कानून द्वारा अनुमत सीमा तक MSVP उन losses के लिए जिम्मेदार नहीं होगा जो केवल उसके reasonable control से बाहर की information/system के कारण हों; लेकिन non-excludable statutory rights या liability को यह policy सीमित नहीं करती। 30. Governing Law & Jurisdiction / लागू कानून एवं क्षेत्राधिकार English: These policies and platform use are governed by applicable laws of India. Subject to any mandatory jurisdiction or dispute-resolution rights available under applicable law, disputes relating to the platform may be submitted to the competent courts having jurisdiction at Amethi, Uttar Pradesh, India. Nothing in this clause is intended to remove a statutory forum or consumer remedy that cannot lawfully be waived. हिन्दी: ये policies और platform का उपयोग भारत के लागू कानूनों द्वारा governed होगा। लागू कानून के तहत उपलब्ध mandatory jurisdiction या dispute-resolution rights के अधीन, platform से संबंधित disputes को Amethi, Uttar Pradesh, India में jurisdiction रखने वाले competent courts के समक्ष प्रस्तुत किया जा सकता है। यह clause ऐसे statutory forum या consumer remedy को समाप्त करने के लिए नहीं है जिसे कानूनन waive नहीं किया जा सकता। Policy Administration / नीति प्रशासन English: These policies should be read together. If a specific booking, product screen, provider agreement or law imposes a more specific mandatory requirement, that requirement will apply to the extent of the inconsistency. MSVP may update policies from time to time. The version and effective date published on the official platform should be treated as the controlling version. हिन्दी: इन सभी policies को एक साथ पढ़ा जाना चाहिए। यदि किसी specific booking, product screen, provider agreement या कानून में अधिक specific mandatory requirement है, तो inconsistency की सीमा तक वही requirement लागू होगी। MSVP समय-समय पर policies update कर सकता है। Official platform पर प्रकाशित version और effective date controlling version माने जाएँगे। Recommended Legal/Compliance References / संदर्भ This document has been drafted with reference to the current Indian legal-policy environment, including the Digital Personal Data Protection Act, 2023 and the notified Digital Personal Data Protection Rules, 2025; the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020; applicable IT law/rules; and accessibility legislation/guidance. These instruments can change, and MSVP should verify applicability at implementation time. Current official government sources consulted include: MeitY — Digital Personal Data Protection Rules, 2025: https://www.meity.gov.in/documents/act-and-policies/digital-personal-data-protection-rules-2025-gDOxUjMtQWa?pageTitle=Digit Department of Consumer Affairs — Consumer Protection framework: https://consumeraffairs.nic.in/acts-and-rules/consumer-protection/consumer-protection MeitY — Acts and Policies / IT Rules: https://www.meity.gov.in/documents/act-and-policies Department of Empowerment of Persons with Disabilities — Acts: https://depwd.gov.in/en/acts/ Publication Checklist / प्रकाशन चेकलिस्ट Insert the exact registered office address, official legal email, grievance officer/contact and support hours. Confirm the exact legal entity name and registration details used on invoices, app stores and contracts. Add applicable tax/GST wording after confirmation of the company's tax status and transaction structure. Define exact cancellation/refund slabs in the app/booking flow before launch. Define insurance coverage and claim procedure only after verifying actual policies held by owners/providers. Map each data category to its purpose, legal basis/consent mechanism, retention period and processor/vendor. Ensure app permissions match actual functionality and are requested only when needed. Have Indian counsel review the final version before public launch and after material changes in law or business model. © MSVP INDIA PRIVATE LIMITED — MSVP INDIA | www.msvpindia.in